Driver Trainer
Cartrack Pty Ltd · Cape Town, Western Cape
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Picup, our system integration partner that specialises in last-mile delivery and online management software seeks an experienced and safety-oriented Driver Trainer to join our growing last mile delivery team. Duties & Responsibilities
The ideal candidate will be responsible for onboarding, coaching, and evaluating delivery drivers to ensure they meet our high standards for safety, efficiency, customer service, and regulatory compliance. This role plays a critical part in delivering aworld-class experience to our customers by equipping drivers with the knowledge and skills necessary to succeed. Key Responsibilities:
- Conduct in-field and classroom training sessions for new and existing delivery drivers
- Evaluate driver performance through ride-alongs, audits, and data reviews (e.g., GPS, delivery metrics).
- Deliver training on safe driving practices, delivery procedures, vehicle maintenance checks, and customer service.
- Ensure all drivers are compliant with company policies and relevant transportation regulations (e.g., DOT, FMCSA, local laws).
- Promote and enforce legislative compliance, including occupational health and safety standards, road safety laws, and fleet operational requirements.
- Identify areas for improvement and provide real-time coaching and feedback.
- Maintain accurate training records and certification logs.
- Assist with the development and continuous improvement of training materials and SOPs.
- Support the hiring process by participating in driver interviews or assessments when needed.
- Investigate delivery incidents or accidents and provide retraining where necessary.
- Promote a safety-first and legally compliant culture throughout the delivery operation.
Desired Experience & Qualification
- High school diploma or equivalent (Associate's or Bachelor's degree a plus).
- Valid driver’s license with a clean driving record.
- 3 years of experience in last mile delivery, transportation, or logistics.
- Previous experience in a driver training or supervisory role preferred.
- Strong knowledge of local traffic laws and transportation legislation.
- Excellent communication, coaching, and interpersonal skills.
- Comfortable using mobile apps and GPS tracking systems.
- Ability to work flexible hours, including early mornings, evenings, or weekends if required.