Distribution Frontline Manager

Overview

To ensure the timely and complete delivery of stock to customers by effectively managing Distribution staff, including Drivers and Drivers Assistants, while maintaining all vehicles in a safe, roadworthy condition at all times.

Responsibilities

• Manage the end-to-end distribution center operations including but not limited to the following key process activities: (Receiving inventory, put away, storage, picking, packing and loading, delivery to customers, de-briefing post-delivery and managing customer invoicing, credit note and claims processing)

• Establish operational procedures for activities such as verification of incoming and outgoing stock, handling and disposals of stales, keeping accurate warehouse inventory, inter warehouse transfers and warehouse replenishment.

• Accurate execution of Key Accounts Delivery plans as per delivery schedule. Ensure the warehouse overheads are within budget limits.

• Develop, monitor and adapt KPI'S to address operational and Performance requirements

• Track KPI reports and reason out any deviation from the targets and take appropriate measures to avoid errors.

• Ensure all work equipments are used in proper manner, maintained properly and functioning to its maximum capacity.

• Maintain safe working conditions and environment.

• Executing FIFO procedures to track products' freshness.

• Follow-up on the Inventory process tracking, physical count and reporting of inventory variance and stock updating.

• Capital Expenditure (Capex) planning and execution

• Ensure the warehouse thru put and productivity are maintained

• Directly responsible for Warehouse Management System security and data accuracy.

• Establish/maintain working programs to minimize transit and/or storage damage within established guidelines.

• Effectively utilize warehousing space for inbound and outbound materials Control accuracy of shipments and goods received in order to maintain traceability and product loss and minimized penalties.

• Co-ordinate vehicle Services by working closely with the Fleet personnel.

• Keep abreast of new industry developments affecting the Distribution Centre operation including new products, technologies, modifications and processes, including TPM, which might lead to assuring a more efficient operation.

• Actively support Plant/distribution/supply chain/shipping cost management projects.

• Ensure EHS & QFS Compliance

SDCA

• Define all departments using SIPOC Model

• Drive the Operational Excellence Program (OEP) across all departments

• Clearly defined PI's and KPI's and process maps to task levels for all functions

• Effective SOP's for all critical task's

• Sound and effective SLA's across all functions

• Effective routines and Review's

Cost

• Manage cost within the AOP.

• Ensure accurate forecasts submitted for P4F and P9F

• Ensure no outstanding pallets to be written off

• Manage overtime by proper planning.

• Manage absenteeism < 2%.

• Ensure limited use of contract labour (only where justified and approved by HR)

• Manage all Distribution assets.

• Ensure no outstanding PODs (Proof of Delivery) or Credit Notes (CNs)

Service

• Ensure 95% Service Level (Fill rate)

• Ensure 95% On time Delivery

• Ensure accurate and timely communication of delays to pro-actively manage customers

• Report on % departures by 7AM daily

People

• Implement Monthly Site town hall

• Daily Driver meetings (15min)

• Managing staff performance and take corrective action.

• Identify training needs for distribution staff.

• Ensure sound management policies and practices are in place and adhered to.

• Manage contract labour (where justified) and ensure source documentation is validated on hours worked/overtime etc.

• Plan and set shifts for Distribution employees.

Ensure disciplinary action is taken where recurring deviations to standards are found

Qualifications

• Grade 12

• Relevant tertiary qualification - Bachelors Degree/Diploma in Supply Chain /Logistics or related would be preferable

• Minimum of 2 years' experience in a FMCG Distribution environment.