Dispatch Supervisor

• Leading supplier of kitchen utensils, industrial cookware, commercial kitchens & appliances to the hospitality & food service industries based in the Roodepoort is looking for Dispatch Supervisor.

• We are looking for a customer-focused, energetic and detail-oriented candidate primarily responsible for the supervision of the outbound day shift to ensure the accurate and successful distribution of products to customers within the stipulated time limits , whilst ensuring high standards are maintained with regard to the implementation of standard operating procedures to limit unnecessary inefficiencies and stock losses .

• This position is responsible for resolving personnel, organisational and equipment problems during the day shift.

Duties

• Assist the Outbound and Day Shift Manager with the general management and supervision of the Day Shift distribution functions.

• Communicate regularly with Warehouse, Outbound and Day Shift Manager regarding Day Shift distribution issues.

• Recommend manpower need based upon work volume.

• Ensure that operating expenses are kept at a minimum.

• Communicate with all departments on information necessary to ensure maximum productivity with minimal errors.

• Communicate with the Late Shift Supervisor all information necessary to make for a smooth change of shifts.

• Regularly inspect working areas for safety hazards and either resolve them or report them to the safety coordinator/representative as appropriate.

• Prepare and compile reports on employee accidents, equipment problems and employee relation matters to facilitate smooth operations.

• Evaluate all shrink issues during the day shift and recommend necessary changes for improvement.

• Assist the Day Shift Manager to hire, coach, mentor, develop and train direct reports.

• Assist the Day Shift Manager to schedule, assign, delegate and monitor day shift staff efficiently.

• Coordinate and supervise activities within the Day Shift department by scheduling work assignments, setting priorities, and directing the work of direct reports.

• Assist the Day Shift Manager to maintain and control the physical condition of the warehouse and supplies and ensure compliance with company and government policies and regulations (e.g. OHSA).

• Supervise, interact, problem solve and provide direction for daily activities.

• Assist the Day Shift Manager to develop, supervise, measure, and drive inventory control methods relating to outbound activities.

• Assist the Day Shift Manager to manage and supervise the recording and coordination of the flow of stock between inbound and outbound departments.

• Actively participate in regular stock takes and cycle counting.

• Oversee the preparation and loading of all trucks for delivery of orders in conformance with company procedures and customer instructions.

• Take initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

Pick & Pack Supervision

Supervision of the pick and pack function, including local deliveries, national deliveries, 3rd party couriers, Collections, Exports, Cash & Carry and Cape Town Container, including:

• Ensuring picking, packing and dispatching of goods happens in a timeous and accurate manner in line with company policy.

• Overseeing and supervision of the loading of trucks, couriers and other means of transporting of goods.

• Ensuring accurate invoices, including correct capturing of serial numbers.

• Management of pick and pack staff.

• Liaison with other warehouse departments, customer care and internal sales with regard to errors.

• Ensuring the implementation and adherence to standard operating procedures within the pick and pack department.

Driver Supervision

Supervision of the drivers, including

• Assisting with the delegation of routes on a daily basis.

• Assisting, oversight and supervision of the loading of trucks in the morning.

• Assisting with analysis of routes to ensure optimal efficiencies.

• Assisting with following up on deliveries and errors relating to the fleet.

• Assisting with the performance management of drivers and assistants.

• Ensuring the implementation and adherence to standard operating procedures for drivers and drivers assistants.

Safety & Security

• Assist the Day Shift and Outbound Manager to ensure the safety and security of all assets including but not limited to:

• Staff

• Stock

• Debtors

• Plant and Equipment

• Vehicles

Requirements

• Grade 12 (or equivalent).

• Relevant Bachelor's Degree or equivalent combination of a tertiary qualification coupled with work experience.

• Ability to motivate and develop direct reports.

• Drivers license.

• Valid First Aid Certificate (highly beneficial)

• OHSA trained.

• Forklift Certification (Highly beneficial).

• Computer literate (Microsoft Office Package), SAP, Qwix (preferred)

• Supervision experience preferable in warehouse operations.

• General warehouse experience.

• Experience in conducting disciplinary hearings, coaching and mentoring of direct reports and performance management of direct reports.

• Logistics management experience.

• Excellent knowledge of administrative systems and procedures.

• Business acumen and good understanding of business processes and functions.

• Experience with a comprehensive WMS and WMS driven processes.

• Strong work ethic

• High level of energy and enthusiasm

• Service delivery and outcomes driven

• Team player

• Self-starter

• Attentive to details; accurate and thorough

• Strong planning, organization and customer relations skills.

• Excellent leadership and interpersonal skills, including but not limited to performance management (employee evaluations, discipline, corrective action, coaching) and interviewing.

• Ability to work independently, fast, and efficiently

• Strong computer skills and warehouse systems experience with emphasis on inventory management systems.

• Demonstrated ability to lead and manage a team and positively influence and motivate others.

• Risk awareness

• Analytical and problem-solving skills

• Excellent written and presentation skills

• Ability to remain calm and focused under pressure

• Flexibility to work in a changing, fast-paced environment

• Ability to think in terms of business outcomes / results

• Ability to plan, prioritise, coordinate and manage multiple, and often conflicting initiatives

• Ability to communicate effectively with all levels of the organization and external stakeholders

• Strong communication skills for engaging at both a junior and senior level.

• Strong administration skills.

• Ability to meet tight deadlines.

• Able to work individually and as part of a team.

Closing Date: 31 Oct 2026