Dispatch Supervisor

Qualification

• Matric / Senior Certificate • Relevant qualification within warehousing Requirements

• The purpose of this position is to oversee and coordinate the daily operations of the • dispatch team, ensuring the efficient and timely delivery of stock and to respond to • emergency situations or deliveries . • Enable continuous business performance improvement by planning, organising, directing, managing and evaluating the operations and budget of the Dispatch Department. • Identification of opportunities for Warehouse operation improvements . • Manage staff, resources, and communication to optimize performance and meet organizational goals. • Planning and Coordination • Plan the Dispatch Departments activities on a daily, weekly and monthly basis . • Manage, monitor and improve the Departments operations effectively and efficiently. • Optimal resource usage and productivity across all areas. • Pre - load 80% vehicles for the following day deliveries. • Plan for and manage the collection of pallets owed to the Company by clients and suppliers. • Plan, organise and direct the Department with regards to administrative services such as signage, cleaning, installations, maintenance, repair and safety inspections. • Monitoring and Tracking • Keep track and record of all key costs incurred by the Department, i.e., Fuel Costs . • Apply safety measures and monitor the safety of the stock in the dispatch area, in- transit to deliveries and in - transit from collection. • Oversee the timely dispatch of stock due for delivery to customers . • Overseeing the cost - effective planned maintenance of vehicles, machinery and equipment in the Department as the need arises and as scheduled. • Produce reports and statistics on a daily, weekly and monthly basis or as required. • Monitor all staff to ensure that daily checklists are completed and handed in. • File all completed checklists in a systematic manner. • Internal Staff and Customer Relationships • Build and maintain solid relationships with all company stakeholders. • Daily meetings with the Sales Admin and Finance teams to update on deliveries and • enquire on any issues raised by clients with regards to deliveries and collections. • Conduct daily follow - up meetings with the Sales Admin team or client on all orders not yet collected. • Timeously responding to and resolving customer/sales staff communications by email, meetings and/or telephone. • Resolve all customer and internal staff warehouse queries timeously. • Provide efficient and timeous service to all customers. Duties

• Review and understand the system functionality applicable to the Warehouse
• Dispatch Department Operations.
• Perform day

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