Dispatch Supervisor - JHB (Kew)

Requirements: • Previous experience in a dispatch, warehouse, logistics or stock-control supervisory role. • Strong understanding of dispatch, picking, packing and delivery processes. • Experience working with stock, orders, invoices and dispatch documentation. • Good computer literacy and experience with warehouse or inventory systems. • Strong organisational and administrative abilities. • Excellent attention to detail and accuracy. • Ability to supervise and motivate a team. • Strong communication and problem-solving skills. • Ability to work under pressure and meet tight deadlines. • Previous experience in promotional products, manufacturing, retail, branding or a related environment would be advantageous.

Responsibilities

• Supervise and coordinate the daily dispatch operation. • Ensure customer orders are picked, checked, packed and dispatched accurately and on time. • Verify products, quantities and order details against invoices, picking slips and dispatch documentation. • Ensure all outgoing goods are correctly labelled, packaged and prepared for delivery or collection. • Coordinate with production, warehouse, sales and logistics teams to ensure orders are ready for dispatch. • Arrange and coordinate collections and deliveries with couriers, transport providers and customers. • Maintain accurate dispatch records and documentation. • Monitor and resolve discrepancies, shortages, damaged goods and incorrect orders. • Ensure the dispatch area is organised, secure and maintained to operational standards. • Supervise and allocate daily responsibilities to dispatch staff. • Monitor team productivity, accuracy and adherence to deadlines. • Assist with stock counts and investigate stock or order discrepancies. • Ensure all dispatch procedures comply with company policies, health and safety requirements and quality standards. • Identify opportunities to improve dispatch processes, turnaround times and service levels. Please note that if you do not receive a response within two weeks of applying, please consider your application unsuccessful.

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