Dialler Administrator
Cartrack Pty Ltd · Rosebank, Gauteng
Stop applying one at a time.
JobAlertsZA auto-applies to South African jobs like this one for you, overnight. Upload your CV once — we do the applying.
Start free — we apply for you →Introduction
Cartrack Rosebank is looking for a detail -oriented and technically skilled Dialler Administrator to support our fast-paced Collections department. The successful candidate will be responsible for ensuring optimal dialler performance, efficient campaign management, and maximum agent productivity. Duties & Responsibilities
The succesful candidate will
- Configure, monitor and maintain the VICI Dial system.
- Create, manage and optimise dialling campaigns and call lists.
- Monitor dialler performance, call volumes, agent activity and campaign results.
- Troubleshoot dialler issues and resolve system-related queries.
- Generate and analyse reports to support operational performance.
- Manage lead uploads, data allocation and list penetration.
- Ensure accurate data management and adherence to company policies.
- Work closely with collections management and IT to improve dialler efficiency.
Desired Experience & Qualification
- Grade 12 / Matric
- Data analysis qualification advantageous
- Previous experience administering or managing a dialler system.
- Experience with VICI Dial essential.
- Strong Excel, reporting and analytical skills.
- Good technical troubleshooting and problem-solving abilities.
- Understanding of call centre operations and collections processes.
- Excellent attention to detail and time-management skills.
- Proactive approach to identifying and resolving system issues.
- Ability to work under pressure in a target-driven environment.
- Excellent communication and teamwork skills.