Developer - Technical Support (CH1295)

Description

Our client is a financial wellness and inclusion technology company whose earned wage access (EWA) platform enables employees to access wages they have already earned. They are seeking a Developer Technical Support professional to provide hands-on support for applications, systems, integrations and platforms. The role combines technical troubleshooting, incident management, SQL-based investigation and collaboration with Development, QA, DevOps and operational teams to minimise customer and business disruption.

Key responsibilities ·       Provide Level 2–3 technical support for applications, APIs, integrations, databases and platform issues escalated through customer support or monitoring alerts. ·       Investigate, prioritise, document and resolve incidents and service requests in accordance with SLAs; escalate critical or complex issues to the Team Lead and Development teams. ·       Analyse and develop SQL queries, scripts and stored procedures to investigate and resolve issues; assist Development with database maintenance. ·       Troubleshoot API failures, third-party integrations, data flows, application errors, configuration issues and system performance problems. ·       Monitor application health, alerts, scheduled jobs and batch processing; proactively identify risks and investigate recurring failures. ·       Record and track incidents, defects and service requests using Jira Service Management or similar tools; provide clear stakeholder updates and post-incident documentation. ·       Work with Development, QA and DevOps to reproduce defects, conduct root-cause analysis, support testing, releases, deployments, changes and upgrades, and recommend permanent fixes. ·       Support technical service requests, including access and permissions, system configuration, environments, software installations and integration requests as applicable. ·       Maintain and enhance the internal administration platform: analyse requirements, develop and test maintainable code, debug issues and maintain version control and documentation. ·       Maintain support procedures, troubleshooting guides and knowledge articles; identify opportunities for automation, process improvements and improved first-contact resolution. ·       Use approved AI tools responsibly to assist troubleshooting, coding, documentation and repetitive support tasks, with human review and appropriate protection of confidential information. Qualifications and experience ·       Diploma or degree in Information Technology, Computer Science or a related discipline. ·       Approximately 2–4 years’ experience in technical, application or software support, preferably supporting production applications. ·       Practical C# and SQL knowledge; ability to investigate database issues and work with SQL scripts and stored procedures. ·       Experience troubleshooting applications, APIs, databases and system integrations. ·       Experience with ticketing systems such as Jira Service Management or Zendesk and working alongside Development and QA teams. ·       Exposure to SaaS, FinTech or other technology-driven environments is advantageous. ·       ITIL Foundation or relevant cloud, Microsoft, Linux or other technical certifications are advantageous.

Working hours and standby ·       Hybrid role requiring three days per week in the Stellenbosch office; candidates must be able to commute reliably. ·       Working hours are rostered to provide coverage between 07:00 and 17:00. ·       Participation in an after-hours standby rotation is required, approximately once every five weeks, including weekday overnight cover (17:00–07:00) and weekends. ·       Saturday shifts run from 08:00 to 12:00 .

General

• We are committed to fair and inclusive hiring. All suitably qualified applicants are welcome to apply.

• Preference may be given in line with our client’s Employment Equity plan and applicable legislation.

• Applicants must have the legal right to work in South Africa at the time of application.

• Only shortlisted candidates will be contacted. If you do not hear from us within 30 days, please consider your application unsuccessful.

• Please include your current remuneration (CTC), salary expectation, and notice period (optional but helpful for screening).

• By applying, you consent to the processing of your personal information for recruitment purposes in accordance with POPIA.