Desktop Engineer I (iOCO0067)
iOCO · Cape Town, Western Cape
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- We are seeking a dedicated and customer-focused Desktop Engineer with strong expertise in end-user desktop support, ITSM ticket management, software installation, PC hardware, and technical troubleshooting. The ideal candidate will deliver exceptional IT support to users at all organizational levels, from C-suite executives to administrative staff, while maintaining professionalism, excellent communication, and a customer-first approach.
What you'll do
- Excellent customer interaction at all levels from C suite to Admin staff
- Neat and well presented
- Ability to work independently
- Excellent feedback skills
- Ticket management
- Strategic thinking to solve problems rather than incidents.
Your Expertise
- End User Desktop support
- ITSM Ticket system
- Software installation
- PC hardware build
- Troubleshooting skills
Qualifications: Qualifications Essential/Knowledge
- National Senior Certificate/ Senior Certificate/ Grade 12
- English - Can converse and has the necessary email skills to be able to deal with relevant stakeholders
- Pass typical recruitment checks criminal, qualification, ID verification checks, etc.
- Comptia A+
Qualifications preferred/knowledge
- M365 Endpoint Administrator
- M365 Administration
- Comptia N+
- M365 Security Administration
- Microsoft Certification Expert level Advantageous
- Active Directory advantageous