Desk Top Support Technician - Onsite Support

Elite Search · Johannesburg, Gauteng

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Role and responsibilities

• To provide immediate first line support and dealing with end user support queries • Ensure service desk is kept up-to-date and that tickets were resolved within service level agreement times • Hardware and Software - setup, configure, troubleshoot • Logging and maintaining all support calls, troubleshooting (password reset to resolving back up failures etc, VPN issues) • Creating of new users and management of current users on Active Directory & new user mailboxes • Ensuring all backups are working successfully. • Create new users, VPN setup, and DHCP. • Office 365 admin configurations, installing and setup. • Client liaison and customer service principles • Basic knowledge of IP networking and protocols, e.g. HTTP, FTP, SMTP, DNS, WINS, DHCP. • Basic understanding of network services, e.g. email / internet / firewall / Proxy • Advanced knowledge of Microsoft Windows client operating systems (Windows 8,1 & 10 ) • Above average knowledge of commonly used applications (Office 2013/16/ Office 365, Internet Explorer/Firefox, Chrome) • Highly advanced computer literacy • Detailed knowledge of computer hardware (Desktops, laptops, components & peripherals) Requirements/ Experience:

  • Valid driver’s license and own reliable car.
  • Matric
  • CompTIA A+ is essential
  • CompTIA N+ or IT Diploma, MCITP or MSCE 2012 (Desktop Engineer) - would be an advantage.
  • 2 – 3 years’ experience with exposure to IT systems in an environment with 60 or more users.
  • Experience working with: Microsoft Office 2007/2010/2013/ Office365 products, Outlook, Word, Excel, Access, Internet Explorer, Windows XP Windows 7 Windows 8.1, Windows 10 desktops, laptops, printers, networked copiers, basic LAN/WAN connectivity
  • Excellent organisational and interpersonal skills
  • Good telephonic manner and communication skills.
  • Attention to detail, accurate and analytical
  • Willingness to learn and follow through on operations
  • Handle stress very well and able to work under pressure and deadline orientated
  • Troubleshooting ability & quick learner for recurring problems.
  • Flexible with working hours availability to work afterhours – occasional overtime may be required
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Desk Top Support Technician - Onsite Support at Elite Search — Johannesburg, Gauteng · JobAlertsZA