Designated Agent

About the Role

• We are seeking a highly motivated and detail-oriented Designated Agent to join our organisation. This role involves managing administrative processes, conducting inspections, supporting employer compliance, handling returns and complaints, and assisting with legal and regulatory matters.
• The successful candidate will play a pivotal role in ensuring the smooth operation of compliance functions while promoting the organization's standards and values.

Duties and Responsibilities

• Conduct self-assessment, desktop and onsite routine inspections to ensure compliance with MIBCO Collective Agreements, which includes wage audits, verify employ records and promoting statutory requirements through support or enforcement
• Identify, investigate and resolve contraventions, which includes handling complaints, issuing compliance notices and preparing legal referrals and supporting documentation where necessary.
• Manage and administer returns processes, which include assisting employers with forecasting, verification, capturing outstanding returns, resolving non-payment issues, attending to allocations and providing training on online returns systems.
• Facilitate new business registrations by capturing required information, conducting employer onboarding, promoting compliance practices providing education on statutory obligations and Council agreements and conducting take-on inspections
• Facilitate the deletion of businesses that have ceised trading and refer the necessary documentation to the Legal Department to complete
• Support exemption applications and ensure adherence to approved exemptions and related requirements.
• Maintain accurate records on SLX, including employer and employee data, engagements, terminations, and compliance-related updates.
• Plan and coordinate inspections, investigations, and administrative activities, including pre-inspection preparation and follow-ups.
• Provide support on self-service portals, provident fund activities, and liable person registrations.
• Conduct onsite training and mentorship for trainee agents and contribute to their development through activity reporting.
• Manage allocated resources company vehicle, laptop, cellphone and ensure proper use of personal protective equipment.
• Complete all required reporting, including daily activity reports, pay-in sheets, and monthly travel logs, while monitoring and managing task aging.

Knowledge/Experience/Skills/Requirements

• Above average verbal and written communication and listening skills
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
• Must have good decision making and problem solving skills
• Must have good analytical skills with attention to detail
• Strong persuasion skills.
• Report writing skills.
• Good administration skills
• Good organizational and planning skills

Requirements

Qualifications

• Grade 12 certificate and/or equivalent.
• Related Labour relations qualification
• Related Labour Relations qualification advantageous.
• Minimum 2 years' solid experience in Labour Relations.
• At least 1 year experience dealing with Bargaining Council Agreements eg Collective agreements, administrative agreements etc.
• Automotive trade related qualifications advantageous.
• Knowledge or experience in the motor industry advantageous.
• Knowledge and experience in Labour Relations and Bargaining Councils is advantageous.
• Ability to communicate effectively in English and handle correspondence independently.
• Valid South African driver's license with a minimum of at least 2 years driving experience currently actively driving and willingness to travel for business purposes
• Successful completion of the Agents' Examination, Parts I & II, will be an advantage

ADDITIONAL REQUIREMENTS

• The candidate will undergo a psychometric evaluation to assess role suitability.
• The candidate will undergo a driving assessment with an accredited driving institute to determine driving ability.
• There is a 3-month probation period wherein the candidate will undergo the MIBCO Designated Agent Part-1 Trainee Agent course.
• The candidate will undergo an additional 3-month MIBCO Designated Agent Part-2 Agent training course to do field work and master the Designated Agent inspectorate duties, before being approved by the General Secretary and designated as a MIBCO Agent by the Department of Employment and Labour.