Deputy Director: Business Process Analyst REF NO: NDOH 84/2026

SALARY : R932 292 per annum, basic salary consists of 70% or 75% of total package, salary package will be structured according to Middle Management Service guidelines.

CENTRE : Pretoria

REQUIREMENTS

• A Grade 12 certificate and an appropriate Bachelor's Degree NQF 7 in Information Systems/ Business Analytisis / Business Process Management/ Informatics or Computer Science as recognised by SAQA. At least three 3 years' experience at Assistant Director or equivalent level in business Analysis, Business Process Management, business process improvement or system analysis.
• Proven Experience in requirements elicitation, analysis and documentation; business process modelling and re-engineering; functional requirements; user stories; acceptance criteria; business use cases and process flows. Knowledge and application of recognised Business Analysis frameworks and practices such as BABOK.
• Relevant Business Analysis certification will be advantageous. Knowledge of business process improvement methodologies and an understanding of Agile delivery, systems development and Enterprise Architecture principles. Experience with SQL and BI reporting will be advantageous. Basic understanding of the health sector, with knowledge of the South African Digital Health and NHI environment being advantageous.
• Good communication verbal and written. Proven stakeholder engagement, facilitation, analytical, problem-solving, communication and people management skills. Basic understanding of the health sector, with knowledge of the South African Digital Health and NHI environment being advantageous. Knowledge of applicable public-sector legislation and governance requirements. A valid driver's license.

DUTIES

• Lead the development, analysis, optimisation and standardisation of business processes to support digital health transformation. Develop and implement the Business Process Management BPM strategy, framework, methodologies and standards for Digital Health systems.
• Ensure digital health solutions are aligned with business needs and support effective service delivery. Oversee the development and quality assurance of Business Requirements Specifications, Functional Requirements Specifications, user stories and acceptance criteria.
• Provide governance and stakeholder leadership to ensure compliance with departmental and digital health standards. Establish and monitor compliance with Business Analysis standards, Digital Health governance frameworks, Enterprise Architecture and departmental policies. Manage the business process analysis function and drive continuous improvement.
• Develop operational plans, monitor performance indicators and report on programme performance and progress to the Director. Provide leadership in the identification, management and monitoring of risks and audit matters. Develop, implement and monitor the Directorate's risk management plan and risk register.