Departmental Secretary Psychology(UCLIN)(Internal

Nelson Mandela University reserves the right not to make an appointment. In considering candidates for appointment into the advertised posts, preference will be accorded to persons from a designated group in accordance with the approved Nelson Mandela University Employment Equity Plan

CORE PURPOSE OF JOB

The incumbent is expected to deliver a comprehensive administrative and secretarial function to the South Campus University Psychology Training Clinic (UCLIN), to ensure the efficient and effective functioning of the clinic.

KEY PERFORMANCE AREAS

Internal support

• Provide administrative and reception support to the UCLIN Psychology Training Clinic.
• Manage the clinic reception area and patient enquiries (telephonic, email and in-person).
• Assist with scheduling of client appointments for training professionals and supervisors.
• Maintain confidential client files and records in accordance with POPIA and university policies.
• Assist with clinic intake procedures, including receiving new referrals and capturing patient information.
• Maintain and update clinic databases, booking systems and waiting lists.
• Assist the clinic director and clinical supervisors with administrative tasks related to clinic operations.
• Prepare basic clinic reports, statistics and administrative documentation when required.
• Support the coordination of student clinical training activities where relevant.
• Manage general office operations and financial administration within the clinic (stationery, printing, supplies etc).

External support

Interact with students and members of the public, clients, customers on a daily basis Render assistance and referring them to the relevant professionals

Communicate and liaise with external service providers as and when required

CORE COMPETENCIES

• Strong administrative (including financial administration) and reception skills.
• Excellent interpersonal and communication skills, particularly when interacting with vulnerable clients.
• Ability to maintain strict confidentiality and work with sensitive information.
• Strong organisational skills and ability to manage appointment systems and multiple schedules.
• Ability to work effectively in a busy

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