Delivery Driver

HomeChoice Holdings Limited · Cape Town, Western Cape

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Job Description

homechoice is a leading South African homeware retailer. For over 40 years we've helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
The Delivery Driver is responsible for providing safe, reliable and customer-focused delivery services by operating a Code 10 / Code C1 vehicle to transport goods accurately, efficiently and on time.
The role ensures that deliveries and collections are executed safely, legally and cost-effectively while maintaining excellent service standards and representing the homechoice brand professionally in the field.

What you will love doing in this role

Delivery Operations

Safely operate a Code 10 / Code C1 vehicle in accordance with road traffic legislation and company procedures
Prepare vehicles for daily operations by assisting with loading activities and ensuring goods are correctly secured before transport
Conduct pre-trip and post-trip vehicle inspections, including tyres, lights, brakes, fluids and load security requirements
Plan and complete delivery routes efficiently to ensure accurate and timely customer deliveries
Maintain regular communication with the Distribution Supervisor regarding delivery progress, delays, route deviations, incidents and customer feedback
Ensure compliance with vehicle load limits, fuel usage requirements and all company safety standards
Maintain a safe driving record and adhere to company policies and procedures at all times
Support warehouse operations and perform ad hoc duties when required

Administration and Compliance

Verify the accuracy of delivery documentation and loaded goods before dispatch
Complete daily vehicle checklists, logbooks, gate registers, key registers and fleet reporting documentation
Obtain proof of delivery and accurately document deliveries, collections and customer receipts
Maintain all documentation relating to vehicle inspections, maintenance, driving records and compliance requirements
Ensure all delivery activities align with company quality, safety and security standards

Communication and Customer Service

Maintain ongoing communication with the business while completing delivery routes
Escalate delivery discrepancies, incidents and customer concerns to the Distribution Supervisor
Deliver professional and courteous customer service during every customer interaction
Resolve customer delivery queries in line with company procedures
Promote customer satisfaction through reliable service and professional conduct
Share relevant product and service information with customers where appropriate

What you'll need to do this role

Minimum Grade 11 Standard 9
Valid Code 10 / Code C1 Driver's Licence
Valid Professional Driving Permit PrDP
Minimum 2 years' driving experience in a delivery, distribution or logistics environment
Minimum 1 year's warehouse experience or similar operational environment
Working knowledge of Road Traffic Act regulations and safe driving practices
Ability to read maps and accurately plan delivery routes
Clear criminal record
Willing and able to work weekends and overtime as required
Willing to undergo random drug screening

What we will love about you

Strong customer service orientation and commitment to delivering exceptional service
Excellent attention to detail and high levels of accuracy
Ability to work under pressure and meet delivery deadlines
Effective verbal and written communication skills
Good planning and route management skills
Strong problem-solving ability and sound judgement in the field
Professional, reliable and accountable work ethic
Ability to manage challenging customer interactions professionally
Good numeracy and literacy skills
Well-presented with a professional demeanour

Behaviors we love

Wow my customer

Treat the business as my own

Play as a team