Dedicated Support Engineer - L2: Networks & Securi
Job Placements · Bo-Kaap, Western Cape
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S2 Networks & Security & Cloud & Business Applications
Location: Somerset West, Western Cape Work Arrangement: Hybrid
An exciting opportunity is available for a Dedicated Support Engineer to provide reliable, professional and high-quality IT support within a client-focused technology environment.
The role focuses on second-line technical support , troubleshooting, escalations and maintaining stable, secure and well-performing client environments across networking, security, cloud and business applications.
Key Responsibilities
Support & Troubleshooting
- Handle incoming support requests via the Helpdesk system.
- Take ownership of technical issues through to resolution.
- Diagnose and troubleshoot hardware, software, networking, cloud and application-related issues.
- Provide advanced technical support to clients.
- Identify recurring issues and contribute to preventative solutions.
- Maintain accurate and detailed ticket documentation.
- Work within agreed SLA requirements.
Networks & Infrastructure
- Troubleshoot LAN/WAN connectivity issues.
- Support TCP/IP, DNS and DHCP environments.
- Troubleshoot switches, routers, Wi-Fi and VPN connectivity.
- Assist with firewall and network-security-related issues.
- Support network infrastructure and maintain technical documentation.
- Perfo
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