Decision Support Service Advisor
BKB Ltd · Port Elizabeth, Eastern Cape
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Start free — we apply for you →Job Description
- Are you passionate about turning data into meaningful insights while delivering exceptional client service? We are looking for a Decision Support Service Advisor to join our team. This role combines data analysis, administration, and client relationship management to provide accurate, data-driven solutions that support informed decision-making.
Minimum Requirements
Qualifications
Required
- Degree in Science, Business, Data Analytics, or a related field.
- Minimum of 2 years' experience in data analysis or business intelligence.
- Proficiency in SQL and data manipulation tools.
- Experience with data visualisation platforms such as Power BI.
- Excellent written and verbal communication skills.
Advantageous
- Experience within agriculture, or a related industry.
- Knowledge of CRM or customer data platforms..
- Experience using Python or R for data analysis.
Skills & Competencies
- Strong analytical and problem-solving skills.
- Excellent attention to detail with a commitment to data accuracy.
- Client-focused with the ability to build trusted relationships.
- Strong organisational and time-management skills.
- Ability to manage multiple priorities and meet deadlines.
- Effective communication and presentation skills.
- Proactive, self-motivated, and committed to continuous improvement.
- High level of integrity and professionalism
Key Responsibilities
Data Analysis & Decision Support
- Analyse and interpret data to provide meaningful insights and recommendations to clients.
- Develop reports and dashboards using business intelligence tools such as Power BI.
- Identify trends, patterns, and opportunities to improve client outcomes.
- Present analytical findings to support strategic decision-making.
- Recommend improvements to reporting processes and data quality.
Administration & Data Management
- Capture and maintain accurate data within company systems.
- Ensure data is received in the correct format and processed within required timelines.
- Perform regular data audits to ensure data quality and integrity.
- Maintain accurate digital records and documentation.
- Verify client documentation for completeness and compliance.
- Escalate data or documentation discrepancies where necessary.
Client Service & Stakeholder Management
- Build and maintain strong, professional client relationships.
- Provide responsive, high-quality support to internal and external stakeholders.
- Communicate clearly and effectively with clients and colleagues.
- Ensure client information is processed accurately and confidentially.
- Coordinate with stakeholders to ensure smooth information flow and service delivery.
Closing Date 30 July 2026