Debt Collections Call Centre Team Leader
Russell Becker Attorneys · Pietermaritzburg
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Must have
Proven experience as a Call Centre Team Leder, with a strong debt collections background.
Minimum 5 years’ experience in the capacity as a Call Centre Team Leader
Experience using Futuresoft/ Excalibur / a Predictive Dialler
Experience working with data / excel.
The Key responsibilities are as follows :
Be able to lead, manage and ensure the effective and efficient operation of the Call Centre.
Encourage team collections.
Monitor Agent activity / performance
Follow disciplinary proceedings in the call centre
Actively work on the dialler (inbound and outbound calls)
Assist Agents with debtor issues and system / IT related issues
Optimize operational productivity
Do quality control on Agent Calls
Develop and implement strategies in the Call Centre to improve collections
Train Call Centre Agents
Ensure compliance with SLA terms
Apply company policies and procedures
Draw daily reports of Agent activity
Must have a positive attitude and high energy levels
Candidate must be living permanent in Pietermaritzburg(not negotiable).
Candidate will be subjected to background and reference checks.
All interested candidates must forward a detailed CV to mail@russellbecker.co.za . Only shortlisted candidates will be contacted.