DebiCheck Manager - Banking Industry - Somerset West, Cape Town

Opportunity Available!!!

Our Banking Client is currently looking for an experienced DebiCheck Manager based in Somerset West.

The successful candidate will be responsible for the end-to-end ownership of the company's DebiCheck capability across both Debtor Bank and Creditor Bank operations. The role will lead the implementation of the DebiCheck platform before transitioning into full operational management, ensuring compliance with PASA regulations while optimising customer experience, payment collections and operational efficiency.

Key Responsibilities

DebiCheck Product Ownership

• Own the complete DebiCheck capability across the business.

• Develop and execute the DebiCheck strategy and roadmap.

• Act as the internal Subject Matter Expert for all DebiCheck-related matters.

• Monitor industry developments and PASA rule changes.

Debtor Bank Operations

• Manage customer mandate authentication processes.

• Oversee mandate approvals, amendments, suspensions and cancellations.

• Improve customer authentication journeys across all channels.

• Manage customer disputes relating to authenticated collections.

• Ensure customers are protected from unauthorised debit orders.

Creditor Bank Operations

• Manage authenticated collections on behalf of Credit and Insurance divisions.

• Oversee mandate registration and collection execution.

• Optimise collection success rates.

• Manage TT1, TT2 and TT3 transaction processing.

• Oversee dispute management, unpaid collections and returns.

• Produce operational reporting for business stakeholders.

Implementation & Project Delivery

• Lead the DebiCheck implementation project.

• Work closely with Technology teams and external service providers.

• Define business requirements and functional specifications.

• Coordinate User Acceptance Testing (UAT).

• Support PASA certification requirements.

• Manage the transition from implementation into Business-as-Usual operations.

Operational Excellence

• Develop operational processes and procedures.

• Monitor daily DebiCheck operations.

• Manage reconciliations and operational exceptions.

• Drive continuous process improvements.

• Maintain detailed operational documentation.

• Improve automation and straight-through processing rates.

Compliance & Risk

• Ensure compliance with PASA Authenticated Collections Rules.

• Maintain compliance with South African Reserve Bank requirements.

• Monitor debit order abuse risks.

• Maintain audit trails and regulatory documentation.

• Produce compliance reporting.

• Implement risk controls where required.

Stakeholder Management

• Partner with Payments, Credit, Insurance, Technology and Operations teams.

• Build relationships with sponsoring banks and industry partners.

• Represent the business during industry forums where required.

• Escalate operational risks and provide recommended solutions.

Minimum Requirements

• Bachelor's Degree in Finance, Commerce, Banking, Information Systems or a related field.

• Postgraduate qualification advantageous.

• Minimum 5 years' experience within South African Payments.

• Minimum 5 years' experience specifically managing DebiCheck.

• Proven experience implementing DebiCheck within a bank or financial institution.

• Strong understanding of PASA Authenticated Collections.

• Knowledge of EFT debit order processes.

• Excellent stakeholder management skills.

• Strong operational process management experience.

• Excellent communication and documentation skills.

Essential Experience

Applicants must have proven experience in

• DebiCheck implementation

• End-to-end DebiCheck management

• Debtor Bank operations

• Creditor Bank operations

• TT1 transaction processing

• TT2 transaction processing

• TT3 transaction processing

• Mandate lifecycle management

• Authenticated collections

• Collection optimisation

• Payment operations

• PASA compliance

• BankServAfrica payment processes

• ACH service providers

• User Acceptance Testing (UAT)

• Operational process design

• Reconciliations

• Exception management

• Dispute management

• Stakeholder engagement

• Regulatory compliance

Highly Advantageous

• Electrum experience.

• Banking or fintech experience.

• Startup banking experience.

• Collections Management experience.

• SQL or reporting skills.

• Data analysis experience.

• Project Management certification.

• Payments Association certifications.

Personal Attributes

• Strong attention to detail.

• Highly organised.

• Analytical thinker.

• Excellent problem-solving ability.

• Able to work independently.

• Confident decision-maker.

• Excellent communication skills.

• Strong relationship-building ability.

• Comfortable working within a fast-paced environment.

• Adaptable and solutions driven.

Working Environment

• Based in Somerset West.

• Office-based role.

• Working closely with Technology, Payments, Credit and Insurance teams.

• Responsible for leading the DebiCheck capability from implementation into operational management.

• Future opportunity to expand into a broader Collections Management leadership role.

Please take note: if you have not been contacted within 14 days, please consider your application unsuccessful.