Data Quality & Service Management Analyst
Boardroom Appointments · Johannesburg, Gauteng
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- We are seeking a Data Quality & Service Management Analyst to support data cleansing, validation, and analysis activities within a service management environment. The role will focus on improving data accuracy, consistency, and governance within the ServiceNow platform.
KEY RESPONSIBILITIES
- Perform data cleansing and validation activities to ensure data accuracy and completeness.
- Analyse datasets to identify inconsistencies, duplicates, and data quality gaps.
- Support data quality reviews and ongoing data remediation efforts.
- Assist with core review and gap analysis activities within the service management platform.
- Update and maintain records in ServiceNow or equivalent system.
- Work with stakeholders to improve data standards and governance practices.
- Document findings and provide recommendations for data improvements.
MINIMUM REQUIREMENTS
- Matric and a Tertiary qualification.
- Proven experience in data cleansing, validation, and analysis.
- Hands-on experience with ServiceNow mandatory.
- Understanding of data quality principles and governance practices.
- Ability to identify gaps and support remediation activities.
- Strong attention to detail and analytical skills.
- Ability to work independently and manage assigned tasks efficiently.
SKILLS & COMPETENCIES
- Experience with reporting tools e.g., Power BI, Excel advanced functions.
- Understanding of IT Service Management ITSM processes.
- Basic SQL or scripting knowledge.
- Experience supporting data governance or system optimisation initiatives.