Data Analyst (Centurion)

Introduction

We are seeking an experienced and commercially minded Data Analyst to transform data into actionable business insights that improve customer experience, support revenue growth, reduce churn, and enhance operational performance. This role goes beyond standard reporting.

The successful candidate will work across customer, sales, service, operational, and network data to identify trends, uncover opportunities, and support strategic decision-making across the business. The ideal candidate must be analytical, business-focused, and able to translate complex data into simple, impactful insights for both operational and executive stakeholders.

Duties & Responsibilities

Key Responsibilities

Customer & Commercial Analytics

• Analyse customer behaviour, service usage, churn trends, and product adoption patterns.

• Develop customer segmentation and insight models to support personalised customer engagement.

• Monitor customer performance metrics and identify opportunities to improve retention and satisfaction.

• Analyse campaign, sales, and revenue performance to support commercial growth initiatives.

Operational Performance Analysis

• Analyse operational and service performance data, including installations, faults, turnaround times, and support trends.

• Identify root causes impacting customer experience and operational efficiency.

• Support proactive decision-making through trend analysis and performance monitoring

Reporting & Data Visualisation

• Build and maintain dashboards, scorecards, and automated reports using Power BI or similar tools.

• Present insights in a clear, business-friendly format for operational and executive audiences.

• Ensure data accuracy, consistency, and accessibility across reporting environments

Strategic Insight Generation

• Identify trends, risks, and growth opportunities through advanced analysis.

• Support strategic projects through data-driven recommendations.

• Work closely with business stakeholders to define KPIs and performance measures.

• Contribute to the evolution of data-driven customer management practices.

Desired Experience & Qualification

Minimum Requirements

• Bachelor’s degree in Data Analytics, Statistics, Computer Science, Information Systems, Mathematics, Economics, or related field.

• 3–5 years’ experience in a Data Analyst, Business Intelligence, or Analytics role.

• Experience within telecommunications, Internet Service Provider (ISP), fibre, or customer-centric industries is advantageous.

• Strong SQL and data querying skills.

• Advanced Power BI, Tableau, or equivalent dashboarding experience.

• Strong analytical and problem-solving capability.

• Experience working with large and complex datasets.

• Advanced Microsoft Excel skills

• Experience conducting data report presentations at Stakeholder & Executive Level

Key Competencies

• Strong analytical thinking

• Commercial awareness

• Data storytelling and visualisation

• Attention to detail

• Problem-solving ability

• Stakeholder engagement

• Ability to simplify complex information

• Proactive and solution-oriented mindset