CxHub Assistant (Financial Services)

About the role

• The purpose of the CxHub Agent I is to support customer interactions across all supported contact centre channels while developing the knowledge, skills and experience required to deliver excellent customer service independently.

• The role focuses on building product, process and customer engagement capability through practical experience, coaching and continuous learning.

What you'll do

Customer Service Delivery

• Support customer interactions across voice, email, chat, social media and other supported channels.

• Resolve routine customer enquiries in line with established policies, procedures and service standards.

• Provide accurate information relating to products, services, promotions and processes.

• Escalate complex or unresolved queries to senior team members where appropriate.

Learning and Capability Development

• Build knowledge of products, systems, processes and customer service practices.

• Participate in coaching, training and development initiatives.

• Apply feedback received from leaders and experienced agents to improve performance.

• Develop confidence and competence in handling customer interactions independently.

Operational Excellence

• Adhere to service level agreements, quality standards and operational requirements.

• Maintain accurate customer and system records.

• Follow all company policies, procedures and compliance requirements.

• Contribute to a positive customer experience through professional and courteous interactions.

Continuous Improvement

• Identify customer pain points and improvement opportunities.

• Escalate system, process or service issues to the appropriate channels.

• Support initiatives aimed at improving customer satisfaction and service delivery.

What you bring

• Grade 12 / Matric

• 0-1 year's customer service, retail or contact centre experience

• Basic proficiency in Microsoft Office applications

Closing Date

• 2026/11/14