Customer Support Specialist - Ref Number: Req_00119108
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Roles and Responsibilities
- Overseeing win-loss interview scheduling and transcription processes
- Reviewing and editing win-loss interview transcripts Summarising interview themes and communicating them clearly to clients
- Helping to identify ways to improve technology and processes
- Doing whatever it takes to ensure our programs exceed client expectations
- Tackling ad hoc projects and assignments that help our startup scale faster
Qualifications
- Must have a minimum Matric English grade 5 Superb academic record Fast learner, comfortable with ambiguity, and a go-getter
- Strong interpersonal and analytical skills
- Excellent writing, proofreading, and communication skills
- Passionate about learning and using new software and technologies
Experience
- A minimum of 1 year experience in a chat or email environment
- Experience in writing and preparing reports could be academic or professional
- Experience in analysis of information could be academic or professional
- Given English written and comprehension skills required for this role are extremely high, you will need to pass a language assessment which will rate your grammar and vocabulary.