Customer Support and Sales Advisor - Umhlanga
Huntswood · Durban, KwaZulu-Natal
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- Are you a customer centric person, who will always put your customers first? Are you a natural-born salesperson, who has that magic touch? Well, if you answer is yes, then I am sure you will want to work for a great company with amazing benefits, then you should join our Customer Support Sales team.
Job Responsibilities
- Providing excellent customer service, with customers issue being resolved first time around.
- Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.
- Build rapport with customers, get to know their individual needs and put their interests first.
- Excellent time management skills
- Convert incoming customer service calls into sales.
- Explain to customers the offer and the product benefits.
- Conduct needs analysis, understanding the client's requirements so you able to offer the customer the best product for them.
- Building great rapport with your clients, to ensure there is a trust level built.
- Act as a brand ambassador of our client
Job Required Requirements
- Grade 12 or a NQF 4 Equivalent
- Inbound sales experience UK international
- Minimum 12 months sales + 12 months customer service
- Recent 1-year unbroken tenure
- Resides within a 30 KM radius from the office.
Skills Required
- Excellent verbal communication
- Soft Skills
- Sales Ability comfortable with handling objections, building rapport, needs analysis
- A solid background in targeted customer service.
- A driven mindset and a love for hitting targets.
- Attention to detail, so the conversation is correctly captured and actioned.
- Customer centricity
- Ability to multitask.
Preferred Skills
- Advanced sales/upselling or retentions experience.