Customer Support Agent Yuppiechef
Mr Price Group · Cape Town, Western Cape
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Start free — we apply for you →Job Description We are looking for someone who:
- is passionate about ensuring a customer's experience is consistently satisfying
- understands that excellent customer support is an advantage in a highly competitive market
- can collaborate across multiple teams
- is persuasive without being pushy. Our customers are well-informed and come to us for expert advice
- can act as a guide, allowing the customer to be particular and discerning in their choices while offering advice and direction for their needs
- promotes loyalty by encouraging customers to return
- is consistent and assertive across all interactions putting customers at ease
- has the ability to adapt to customer expectations by reading their cues and framing assistance in the right way for them
- remains calm under pressure
- is proactive in finding solutions for customer queries and team processes
- is adaptable and embraces change as continuous improvement and agility in our offering
- is feedback-oriented and proactive in driving growth
- can effectively self-manage their time and priorities
- is process-oriented and understands that accurate process results in happy customers
- is upbeat and brings a positive energy to the team
- has a good general knowledge of cooking, food, kitchen equipment and entertaining
Responsibilities
- Managing customer expectations, requests, queries and concerns across a variety of communication channels social media, email, live chat and calls
- Working in a collaborative manner across various teams within the business
- Ensuring customer orders are fulfilled as quickly as possible
- Follow system and operational processes
- Report on daily concerns and trends
- Collaborating with our Store teams daily to support a strong Omnichannel offering
Qualifications
- Confidence in a customer facing role
- Experience with multiple communication methods and excellent communication skills
- Excellent multi-tasking skills
- Strong IT skills and a high level of comfort working on various software packages
- Exceptional listening, analysis, written and verbal skills
- 2+ years experience in a customer-facing environment
- Grade 12/Matric