Customer Success Manager (SA Market)

Are you passionate about technology, customer success, and helping businesses unlock the full value of world-class SaaS solutions?

Our client, a rapidly growing global software company, is looking for a commercially minded Customer Success Manager to manage strategic customer relationships across the SA market .

This is not a traditional support role. You’ll become a trusted advisor, ensuring customers maximise the value of their technology investment while acting as the critical bridge between Sales, Solution Architects, and the Customer Success team.

What You’ll Be Doing

Manage and grow a portfolio of mid-market and enterprise customers across SA.

Drive customer adoption, engagement, retention, and long-term account growth.

Conduct strategic discovery sessions to understand customer business challenges.

Identify opportunities for additional solutions, assessments, and professional services.

Qualify complex technical opportunities before handing them to the Solutions Architecture team.

Partner closely with Solution Architects to design the right technical solution for each customer.

Bridge the gap between Sales, Customer Success, and Technical Delivery to ensure a seamless customer journey.

Build trusted executive relationships and become a strategic advisor to your customers.

Ensure successful onboarding, implementation, and ongoing customer success.

Identify expansion, cross-sell, and upsell opportunities within existing accounts.

What We’re Looking For

Proven experience in Customer Success, Technical Sales, Solution Consulting, or Enterprise Account Management .

Strong understanding of SaaS, PaaS, Integration Platforms (iPaaS), Cloud Technologies, or Solution Architecture .

Experience selling or supporting complex software solutions into enterprise organisations.

Ability to translate business requirements into technical solutions.

Comfortable engaging with both business decision-makers and technical stakeholders.

Excellent communication, presentation, and relationship-building skills.

Highly professional, well presented, and commercially driven.

Experience working with international clients is advantageous.

Requirements

Based in Johannesburg .

Strong consultative approach with a passion for delivering exceptional customer experiences.

Self-motivated with excellent problem-solving skills and attention to detail.

Package

R50,000 – R80,000 per month (depending on experience)

Attractive commission structure

Career growth within a fast-growing international software business

Exposure to global enterprise customers and cutting-edge cloud technologies

If you’re passionate about technology, enjoy solving complex business challenges, and thrive in a customer-facing environment, we’d love to hear from you.