Customer Service Manager / Service Delivery Manager (Permanent)

Job Title: Customer Service Manager / Service Delivery Manager Start Date: 2026-08-07 - 2026-09-06 Vacancy Type: Permanent CPT006109 Sectors: Information Technology Location: Gauteng , JHB - Northern Suburbs Salary: R 540 000 - R 650 000 Annually Cost To Company (Market related, Negotiable) Brief: customer service manager|service delivery manager|telco Service Delivery Manager - Johannesburg Lead enterprise customer success by turning complex technology services into exceptional client experiences. R 540 000 - R 650 000 P/A Detail: Are you passionate about delivering exceptional customer experiences in complex technology environments? We are seeking an experienced Service Delivery Manager to act as the primary point of contact for a portfolio of enterprise customers, ensuring service excellence, SLA compliance, and strong customer relationships. Key Responsibilities Manage customer service delivery and act as the primary escalation point. Drive incident, problem, and change management processes. Lead customer service reviews and continuous improvement initiatives. Coordinate cross-functional technical teams to ensure timely issue resolution. Monitor service performance and provide insightful reporting and recommendations. Partner with sales, operations, and project teams to support customer success. Build trusted relationships with key stakeholders and executive-level customers. Requirements 5 to 10 years' experience in customer-facing ICT, telecommunications, or managed services environments. 3 to 5 years' experience in a service management, customer success, or service delivery role. Strong understanding of networking technologies, including MPLS, VPN, LAN/WAN, SD-WAN, cloud, and security solutions. ITIL Foundation certification essential. Excellent communication, stakeholder engagement, and presentation skills. Proven ability to manage multiple priorities and drive outcomes in fast-paced environments. What Success Looks Like Consistent achievement of SLA targets. High levels of customer satisfaction and retention. Effective management of incidents, changes, and service improvements. Strong collaboration across technical and business teams. Delivery of measurable value to customers through proactive service management. If you are a customer-focused professional who thrives on building relationships, solving complex challenges, and driving service excellence, we'd love to hear from you. show more... For more information please contact: Jacki Butler Apply