Customer Service Manager
Pick n Pay Retailers (Pty) Ltd · Constantia, Western Cape
Stop applying one at a time.
JobAlertsZA auto-applies to South African jobs like this one for you, overnight. Upload your CV once — we do the applying.
Start free — we apply for you →Role Summary
The Customer Service Manager is responsible to deliver exceptional Customer Service and uphold company values in the community. To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met. Requirements
Minimum requirements Matric / Grade 12 / NQF 4 equivalent 12-18 months face-to-face customer service experience Driver's License
Competencies Customer service centric Self-driven Basic computer literate (MS Office) High energy levels High attention to detail Ability to think on your feet when resolving problems Sense of urgency Professional Analytical skills Good communication skills
Key Responsibilities
Key responsibilities Customer Service Deliver informal and formal feedback Manager Customer Complain Chart
Store Standards Ensure SOPs are adhered to
Communication Provide informal and formal feedback
Training Provide training on Customer Complaints Chart Store Audits
Social Responsibility Informal and formal feedback Local Newspaper
The incumbent may also be expected to perform other duties as assigned from time to time. This position will require transferability between stores.
Closing date: Friday 06 November 2026