Customer Service Manager (Permanent)

Job Title: Customer Service Manager Start Date: 2026-08-05 - 2026-09-04 Vacancy Type: Permanent BOK005924 Sectors: Sales Location: Gauteng , JHB - Central Salary: R 35 000 - R 40 000 Monthly Cost To Company Brief: Customer Service Manager Detail: Qualification Matric / Senior Certificate N6 Electrical Engineering, Diploma in Electrical Engineering, or equivalent qualification. Project Management qualification advantageous. Requirements Minimum 3-5 years' experience within the electrical, lighting, or related industry. Proven experience in customer service management and after-sales support. Experience managing maintenance or installation teams. Strong project management experience. Demonstrated fault-finding and troubleshooting capability within electrical installations. Experience resolving customer complaints and managing service delivery processes. Customer-focused with strong relationship management skills. Excellent communication and stakeholder management abilities. Strong project planning and organisational skills. Analytical thinking and problem-solving capability. High attention to detail and accuracy. Results-oriented with a strong sense of urgency. Ability to work under pressure and manage multiple priorities. Leadership and team management capability. Sound decision-making and accountability. High levels of customer satisfaction and retention. Timely resolution of customer queries and service issues. Effective management of maintenance and remedial projects. Improved communication and coordination between Sales, Production, and Customers. Accurate reporting and documentation. Compliance with safety and quality standards. Due to the inherent requirements of the role, the successful candidate will also need to be n possession of a valid, unendorsed drivers license; Must be willing and able to pass a full medical examination, including a drug test as required by site regulations; Provide us with qualifications as required Duties Customer Service & Relationship Management Manage all after-sales customer service activities and service-related enquiries. Act as the primary escalation point for customer complaints, defects, and service issues. Ensure customer concerns are addressed promptly and professionally. Maintain strong customer relationships and drive customer satisfaction. Maintenance & Service Delivery Plan, schedule, and oversee all maintenance and remedial work following project completion. Manage maintenance teams, subcontractors, and external service providers. Ensure all resources, equipment, materials, PPE, and labour requirements are available for service calls. Monitor service quality and ensure work is completed safely and to the required standard. Project Coordination & Issue Resolution Manage customer-related projects, maintenance activities, and corrective actions from inception to completion. Investigate installation faults and recurring issues, identifying root causes and implementing corrective actions. Liaise with Production regarding quality concerns, product failures, and recurring technical issues. Ensure project and service milestones are achieved within agreed timelines. Communication & Reporting Serve as the primary communication channel between Customers, Sales, Production, Operations, and at times input to Directors level. Provide regular reports on customer service performance, maintenance activities, project status, and outstanding issues. Ensure accurate recording of customer interactions, service requests, corrective actions, and project outcomes. Escalate critical customer, safety, or operational issues where necessary. Compliance & Health & Safety Ensure compliance with company policies, customer site requirements, and Occupational Health & Safety regulations. Ensure all incidents, accidents, and safety concerns are reported and managed appropriately. Promote professional conduct, safe work practices, and high housekeeping standards across all customer sites. show more... For more information please contact: Ashley Watson Apply