Customer Service Manager

Qualification

• Matric / Senior Certificate • N6 Electrical Engineering, Diploma in Electrical Engineering, or equivalent qualification. • Project Management qualification advantageous. Requirements

• Minimum 3-5 years' experience within the electrical, lighting, or related industry. • Proven experience in customer service management and after-sales support. • Experience managing maintenance or installation teams. • Strong project management experience. • Demonstrated fault-finding and troubleshooting capability within electrical installations. • Experience resolving customer complaints and managing service delivery processes. • Customer-focused with strong relationship management skills. • Excellent communication and stakeholder management abilities. • Strong project planning and organisational skills. • Analytical thinking and problem-solving capability. • High attention to detail and accuracy. • Results-oriented with a strong sense of urgency. • Ability to work under pressure and manage multiple priorities. • Leadership and team management capability. • Sound decision-making and accountability. • High levels of customer satisfaction and retention. • Timely resolution of customer queries and service issues. • Effective management of maintenance and remedial projects. • Improved communication and coordination between Sales, Production, and Customers. • Accurate reporting and documentation. • Compliance with safety and quality standards. • Due to the inherent requirements of the role, the successful candidate will also need to be n possession of a valid, unendorsed drivers license; • Must be willing and able to pass a full medical examination, including a drug test as required by site regulations; • Provide us with qualifications as required Duties

• Customer Service & Relationship Management
• Manage all after-sales customer service activities and service-related enquiries.
• Act as the primary escalation point for customer complaints, defects, and service issues.
• Ensure customer concerns are addressed promptly and professionally.
• Maintain strong customer relationships and drive customer satisfaction.
• Maintenance & Service Delivery
• Plan, schedule, and oversee all maintenance and remedial work following project completion.
• Manage maintenance teams, subcontractors, and external service providers.
• Ensure all resources, equipment, materials, PPE, and labour requirements are available for service calls.
• Monitor service quality and ensure work is completed safely and to the required standard.
• Project Coordination & Issue Resolution
• Manage customer-related projects, maintenance activities, and corrective action

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