Customer Service Manager
Green Marble Recruitment · Gauteng
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- Lead the customer service and after-sales function by developing customer-focused strategies, driving operational excellence, and ensuring exceptional service delivery.
- Manage and develop a high-performing team while strengthening customer relationships, improving processes, and delivering measurable business results.
- Please note that only candidates who meet all the requirements will be contacted for the opportunity.
- We look forward to receiving your application!
Minimum requirements
- Bachelor's Degree in Business or a related field.
- MBA will be advantageous.
- Senior management experience in Customer Service or After Sales.
- Experience within the industrial or logistics industry.
- Strong leadership and team development skills.
- Experience working with CRM systems and customer service platforms.
- Excellent communication and stakeholder management skills.
- Strong analytical, organisational, and decision-making abilities.
Personality Traits
- Customer-focused and service-driven.
- Strategic thinker with strong business acumen.
- Excellent problem-solving abilities.
- Adaptable and resilient under pressure.
- Strong leadership and mentoring skills.
- Highly organised with exceptional attention to detail.
- Professional with excellent interpersonal skills.
Duties and responsibilities
- Develop and implement customer service strategies that improve customer satisfaction and operational efficiency.
- Lead, mentor, and motivate the customer service team to achieve business objectives.
- Build and maintain strong relationships with key customers to enhance loyalty and retention.
- Monitor customer service performance and analyse trends to drive continuous improvement.
- Improve after-sales processes, including warranty management, spare parts supply, and service delivery.
- Collaborate with Sales, Marketing, and Technical teams to ensure outstanding customer support.
- Develop and implement training initiatives to strengthen product knowledge and customer service skills.
- Manage the customer service budget and ensure effective cost control.
- Prepare and present customer service performance reports and strategic insights to executive management.