Customer Service Consultant
Core Group · Johannesburg, Gauteng
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- TechMarkit is looking for a proactive, customer-focused Customer Services Consultant to join our team. This role is ideal for someone who enjoys problem-solving, engaging with customers, and working across multiple systems in a fast-paced retail and technology environment.
- You'll be responsible for delivering a high standard of customer service across phone, email, and online support platforms, assisting customers with orders, product queries, deliveries, and trade-in processes.
What you'll be doing
- Answer incoming calls and assist customers professionally and courteously
- Handle general customer enquiries, providing accurate information and escalating issues when required
- Manage customer emails and support tickets via Zendesk , including:
Customer Support
- Assist customers experiencing issues with delivered products
- Liaise with technicians and arrange device collections when remote support isn't possible
- Work closely with relevant stores to resolve customer issues
Order & Delivery Enquiries
- Respond to order status queries using internal systems and courier tracking tools
- Escalate and follow up on delivery issues with courier coordinators
Quotations
- Prepare customer quotations using existing Google Sheet templates
- Access and update information across various internal platforms
Trade-In Enquiries
- Communicate with customers using Zendesk templates and macros
- Review submitted images and liaise with the warehouse technical team for estimates
- Capture and maintain accurate information on Google Sheets
- Liaise with customers and stores if trade-ins proceed to valuation
What we're looking for
- Matric, tertiary qualification will be advantageous
- 3 to 4 years experience in a similar position
- Comfortable working with Microsoft Office and Google Workspace especially Google Sheets
- Quick to learn and adapt to new online platforms and systems
- Strong written and verbal English skills additional languages are a plus
- Patient, calm, and professional when dealing with challenging customers
- Self-motivated, organised, and able to manage your workload independently
- Confident interacting with people at all levels, internally and externally
- Able to work under pressure while managing priorities effectively
- Previous retail experience and an interest in or knowledge of technology will be beneficial