Customer Service Clerk
Home of KOT · Kempton Park, Gauteng
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Start free — we apply for you →Job tittle: Customer Service Clerk
Location: Kempton Park
Apply Now: Send your CV to Simangele.Banda@headgeneraloffice.co.za (Please apply before Friday 18 September 2026)
Requirements
- Minimum 3 years’ experience in FMCG Customer Service OR Sales Support is preferred.
- Ability to process customer orders accurately and efficiently while meeting daily operational deadlines.
Strong problem-solving skills with the ability to handle customer inquiries and
operational issues independently.
- Excellent communication skills and the ability to work closely with sales, warehouse, logistics, and finance teams.
- Patient, responsible, detail-oriented, and proficient in Microsoft Office (Excel and Word).
- Fast learner with a positive attitude and the ability to work in a fast-paced
environment.
Responsibilities
- Responding to inquiries about products, promotions, and availability
- Handling complaints, returns, and refunds
- Providing after-sales support and guidance
- Managing loyalty programs and customer feedback channels
- Tracking deliveries and resolving distribution issues
- Ensuring order accuracy and timely fulfillment
- Coordinating with warehouses and retail partners