Customer Service Backoffice Administrator (After Sales Service

Introduction

BSH Home Appliances (Pty) Ltd is looking for a highly organised and customer-focused Back Office Administrator to join our Customer Service team. The successful candidate will provide administrative support, manage customer and service-related queries, process orders and ensure that cases are accurately completed within agreed timelines.

Duties & Responsibilities

Key Responsibilities

• Process and track customer or service-related orders and requests.

• Manage job cards and ensure information is accurate and complete.

• Respond to customer, service partner and internal queries by telephone and email.

• Prepare quotations and assist with payments, stock releases and deliveries.

• Investigate order, payment, delivery and claim-related queries.

• Maintain accurate information and records on company systems.

• Coordinate with Customer Service, Technical, Sales and Logistics teams.

• Follow up on outstanding cases and ensure timely resolution.

• Assist with product exchanges, claims and general administration.

• Support ad hoc projects and departmental reporting when required.

Desired Experience & Qualification

Minimum Requirements

• Matric/Grade 12, diploma or degree in related field will be advantageous

• At least 2–3 years’ experience in customer service, back-office administration, order processing or a similar role.

• Strong administrative and organisational skills.

• Experience working on SAP or a similar business system would be advantageous.

• Good computer skills, including Microsoft Office.

• Fluent in English with good verbal and written communication skills.

• Strong attention to detail and the ability to work accurately.

• Able to manage several queries and priorities at the same time.

• Customer-focused, dependable and comfortable working as part of a team.

Relevant customer-service or administrative experience and the ability to learn new products, systems and processes will be considered.