Customer Service and Retentions Advisor (USA)
Huntswood · Durban, KwaZulu-Natal
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- Huntswood is looking for Customer Service and Retentions Advisers with Voice experience to join our global team.
- Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you!
Job Responsibilities
- Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
- Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
- Progress to taking escalated calls and complaints in line with procedures.
- Working with various parts of the business to resolve issues.
- Connect and build rapport with the customer.
- Responding to customers
Job Requirements
- Matric or NQF Level 4 equivalent
- Clear Credit and Criminal record
- Computer literate
- Minimum of 1 year experience in the customer service webchat.
- Understanding and knowledge of the USA market.
Required Skills
- Customer Service webchat experience
- Excellent communication Written and Verbal
- Ability to deal/ interact with different customers.
- Product Knowledge
- Adaptive Approach