Customer Service Agent
Pepkor Lifestyle · Johannesburg, Gauteng
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- Pepkor Lifestyle is looking for a dynamic individual to join the Customer Resolution Centre team. The individual will be required to effectively manage, resolve and escalate customer queries in all communication channels to ensure delivery of a differentiated customer experience.
Description
- Current knowledge of best practices for Customer Services in a retail environment
- General Understanding of CPA Customer Protection Act
- Knowledge of Pepkor Lifestyle policies, practices, processes and systems
- Knowledge of CRM systems and practices
- Social Media Proficiency
- MS Proficiency
- Understanding of the Pepkor Lifestyle operating model and value chain
- Express and implied ethical responsibilities
Minimum requirements
- Grade 12
- One-year experience in Customer Resolution Centre/Customer Service
- Tertiary qualification advantageous
SKILLS
- Strong written and verbal communication skills
- Personal Resilience
- Multi-tasking
- Effective Time Management
- Interpersonal Skills
- Active Listening and Interpretation skills
- Conflict Management
- Ability to work under pressure
BEHAVIOURS
- Energy and Drive
- Customer Orientation
- Problem Solving
- Planning and Prioritising
- Assertiveness
- Excellence Orientation
- Following Instructions and Procedures
- Attention to detail
- Working with People
- Delivering Results and Meeting Customer Expectations
Closing Date 12 October 2026