Customer Service Agent (JHB)

Description

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;

• Assist customers when there are flight disruptions and/or cancellations;

• Handle and safeguard of confidential information;

• Address any complaints in a professional and timeous manner;

• Escalate any problematic issues to the Supervisor on duty;

• Provide professional Customer service at all times.

Requirements

• Grade 12 or equivalent;

• Airport and ticket sales experience;

• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;

• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);

• Excellent understanding of delivering great customer service;

• Excellent written and verbal command of the English language including proper phone etiquette;

• Conflict resolution skills.

Personal Attributes

• Punctual;

• High degree of patience and assertiveness;

• Trustworthy, professional and reliable, including dealing with confidential information;

• Immaculate timekeeping;

• The ability to work well under pressure;

• Practice good time management;

• Customer focused and service orientated.