Customer Service Agent

Minimum of 5 years’ Customer Services or related work experience. Extensive experience working with an Order Management System, including: Capturing and processing customer orders. Assisting customers with order-related queries. Managing stock availability queries. Responding to product-related queries. Managing delivery and order status queries. Extensive experience providing direct customer service and support. Fully computer literate with strong proficiency in Microsoft Office: Excel – Highly proficient Word – Proficient PowerPoint – Proficient Advantageous Requirements Medical Industry experience is required, preferably within a healthcare, pharmaceutical, medical supplies or related environment. A relevant tertiary qualification. Experience working with CRM systems. Experience dealing directly with hospitals, clinics and patients, particularly in relation to product, order, stock or delivery queries. Previous experience within a pharmaceutical, medical or healthcare Customer Services environment.