Customer Service Advisor - USA
Huntswood · KwaZulu-Natal
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Start free — we apply for you →- Are you passionate about delivering exceptional service and creating effortless customer experiences? Join our team as a Premium Member Support Specialist, where you'll be the trusted point of contact for high‑value members and handle their needs with precision, warmth, and professionalism.
What you'll be doing
- Provide elite, hands‑on member assistance to members, supporting benefit inquiries, claim status checks, eligibility questions, and healthcare navigation.
- Manage inbound and outbound calls, plus follow‑up support, ensuring every interaction is seamless and memorable.
- Partner with clinical, claims, and provider relations teams to resolve complex issues efficiently.
- Serve as the dedicated contact for escalated or high‑priority cases, guaranteeing timely and clear communication.
- Uphold all compliance and privacy standards across interactions.
- Communicate confidently and clearly across phone, email, and internal systems with accuracy, empathy, and a service-first tone.
- Deliver a fast, frictionless, concierge-style experience that builds trust and strengthens long-term client relationships
What we're looking for
- Minimum 1 year customer service experience - USA campaign experience is imperative
- Experience in a Health Care Role
- A service superstar who loves solving problems and making people feel valued
- Calm, confident, and professional under pressure
- Detail‑oriented with excellent communication skills
Salary Range and Work Times
- To be discussed at the interview stage
What We Offer
- A dynamic, supportive environment
- Opportunities to grow with a premium service team
- Performance based incentives
- Tenure recognition bonuses
- Attendance based bonus
- Breakfast every Monday
- Employer funded medical insurance