Customer Service Administrator

Requirements

• Grade 12 / Matric. • A Sales Administrative / Customer Service certificate or qualification would be advantageous. • At least 3 years experience in a similar customer service and administrative role. • Experience with Syspro, or a similar ERP system. • Experience with generating quotes, loading sales orders, and generating invoices. • Exceptional administrative and filing skills. • Experience liaising directly with customers, including dealing with customer queries and complaints. • Basic experience with stock management, to prevent wastages. • Distribution and Logistics skills. • Valid drivers license and own vehicle. Responsibilities, but not limited to: Customer Service Coordination:

• Direct liaison between the sales force, customers, and company supply chain to fill all internal and external customer orders applicable to your region / area. • Receiving, processing and distribution of all customer orders placed and follow up on any back orders for PE. • Generate customer quotes, sales orders, and tax invoices for PE. • Generate FOL documents for any installations and manage the document process and return and safe filing of these documents. • Handling of customer queries and complaints, should they arise with your transaction, and ensure items are recorded and properly closed out upon resolution. • Maintain effective working relationships with sales force to jointly satisfy customer demands. • Provide regular feedback to clients and sales force regarding order fulfilment status. • Manage and attend to incoming calls from customers and walk-in customers. • Maintain a delivery note register for all manual orders and Reps deliveries, ensuring all PODs are returned timeously and filed away. • Ensure all customer returns are noted on the GRV and submitted to your manager for processing credit notes. Supply Chain and Stock Control:

• Generate goods received notes, return notes. • Handling of supplier queries should they arise with your transaction. • Track incoming orders and follow up on back orders. • Manage the receiving of products from suppliers and maintain related receipt documents. • Ensure any supplier returns are noted on the RTS and submitted to Finance with the relevant credit note from the supplier. • Assist with stock control and stock forecasting. • Assist with month end stock counts and stock balancing. • Report on stock that is close to expiry and on slow moving stock. • Timeously alert management to requirements for chemicals and other related products to ensure that sufficient stock is available for incoming orders. Distribution and Logistics:

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