Customer Service / Admin Assistant

Purpose of the Role: To provide professional customer and client service and administrative support by acting as the first point of contact for customers, assisting the admin team, coordinating customer requirements, and ensuring accurate and efficient processing of all data and information.

Key Responsibilities

• Serve as the first point of contact for customers, providing professional and welcoming assistance telephonically, and through written communication • Support the Administrative Team with day-to-day administrative requirements to ensure effective customer service delivery • Assist customers with general information requests • Process documentation accurately and timeously • Maintain accurate customer records and administrative documentation • Follow up on customers and ensure feedback is provided within agreed timelines • Resolve customer concerns professionally and escalate issues where required • Assist with maintaining a positive customer experience from initial enquiry through to after-sales support • Manage general office administration, filing, and data capturing requirements • Assist with maintaining an organised and professional office environment Criteria:

• Matric essential • Previous experience in a n adminsitrative support role • Excellent communication skills with a professional and friendly telephone manner • Fluent in both English and Afrikaans • Strong customer service orientation with a genuine desire to assist and build positive relationships • Highly organised with strong attention to detail and accuracy • Proactive, reliable, and willing to take ownership of responsibilities • Ability to manage multiple priorities and work effectively in a fast-paced environment • Good computer literacy with proficiency in Microsoft Office Suite and general office systems • Strong administrative skills with the ability to process information accurately • Professional appearance with a warm, approachable, and sincere personality • Team player with a positive, can-do attitude • Drivers License and own vehicle is essential ONLY CANDIDATES RESIDING IN SOMERSET WEST WILL BE CONSIDERED FOR THIS ROLE

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