Customer Service / Admin Assistant

Key Responsibilities

• Serve as the first point of contact for customers, providing professional and welcoming assistance telephonically, and through written communication
• Support the Administrative Team with day-to-day administrative requirements to ensure effective customer service delivery
• Assist customers with general information requests
• Process documentation accurately and timeously
• Maintain accurate customer records and administrative documentation
• Follow up on customers and ensure feedback is provided within agreed timelines
• Resolve customer concerns professionally and escalate issues where required
• Assist with maintaining a positive customer experience from initial enquiry through to after-sales support
• Manage general office administration, filing, and data capturing requirements
• Assist with maintaining an organised and professional office environment

Criteria

• Matric essential
• Previous experience in an adminsitrative support role
• Excellent communication skills with a professional and friendly telephone manner
• Fluent in both English and Afrikaans
• Strong customer service orientation with a genuine desire to assist and build positive relationships
• Highly organised with strong attention to detail and accuracy
• Proactive, reliable, and willing to take ownership of responsibilities
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Good computer literacy with proficiency in Microsoft Office Suite and general office systems
• Strong administrative skills with the ability to process information accurately
• Professional appearance with a warm, approachable, and sincere personality
• Team player with a positive, can-do attitude
• Drivers License and own vehicle is essential