Customer Service / Admin Assistant
Helderberg Personnel · Western Cape
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Start free — we apply for you →Key Responsibilities
- Providing professional and efficient customer service via telephone, email and over-the-counter enquiries
- Processing internal sales enquiries, quotations and customer orders accurately and timeously
- Capturing and maintaining accurate customer, sales and product information within company systems
- Assisting with stock control, inventory administration and related documentation
- Supporting the sales and administrative team with general office and operational functions
- Assisting with new business development by identifying prospective clients and making initial contact
- Building and maintaining positive relationships with customers through professional service delivery
- Ensuring all administrative tasks are completed accurately and within required timeframes
Criteria
- Previous experience in an internal sales, customer service or administrative support role
- Experience within an engineering, manufacturing, technical or industrial environment will be advantageous
- Strong computer literacy with accurate data capturing skills
- Excellent verbal and written communication skills
- Professional telephone manner and customer-focused approach
- Strong organisational skills with excellent attention to detail
- Ability to prioritise workload and work efficiently in a fast-paced environment
- Positive attitude with the ability to work independently and as part of a team
- Proactive, dependable and committed to delivering exceptional customer service