Customer Relations Manager
Helderberg Personnel · Western Cape
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Start free — we apply for you →Key Responsibilities
- Managing direct marketing activities to an existing customer base
- Growing and expanding the current customer base
- Maintaining strong customer relationships and service levels
- Capturing and processing invoices
- Keeping the customer database accurate and up to date
- Following up on customer queries with field sales staff and customers on a daily basis
- Liaising with transport service providers to ensure products are delivered within prescribed timelines
- Utilising effective telephone sales techniques to generate additional business
- Processing stock returns
- Processing customer claims
- Assisting with the management of customer credit limits
- Communicating effectively with customers, sales staff, transport providers and other departments
- Working independently while consistently meeting deadlines
Criteria
- Matric / Grade 12
- Minimum 3 years sales experience within a call centre environment
- Previous Pastel / Evolution experience is essential
- Proficient in Microsoft Office 365
- Strong telephone sales and customer service skills
- Excellent verbal and written communication skills in English and Afrikaans
- Strong administrative and organisational abilities
- Ability to work accurately under pressure
- Ability to work unsupervised while meeting deadlines