Customer Relations Divisional Manager - FMCG
Kourie Recruitment · Gqeberha · R30000 to R45000 Cost to company per month
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Start free — we apply for you →Duties & Responsibilities
Duties will include but not be limited to
- Drive divisional sales growth and achievement of sales targets.
- Manage promotions, deals, jabs, incentives, and strike rates.
- Identify new business opportunities and collaborate with buyers and stakeholders.
- Support customers in maximizing value through competitive pricing and promotional activity.
- Maintain excellent communication with customers, suppliers, and internal departments.
- Ensure prompt resolution of pricing, account, stock, and delivery matters.
- Manage supplier incentive schemes and communicate opportunities effectively.
- Conduct regular trade visits and maintain strong stakeholder relationships.
- Lead, motivate, train, and develop a team of Customer Relations Consultants.
- Conduct daily stand-up meetings, monthly one-on-ones, and regular team-building activities.
- Monitor workload, performance, attendance, and employee development.
- Maintain departmental controls, customer records, and operational documentation.
- Ensure monthly, weekly, and daily reporting including: Open orders, Promotional performance, Supplier sales ratios, Subsidy controls, System maintenance reports, etc.
- Ensure staff and customers are trained on the company Portal.
- Monitor system maintenance, order status management, and timely billing.
- Maintain accurate documentation and upload all signed approvals to Portal.
- Ensure compliance with ordering, subsidy, claims, escalation, and cancellation procedures.
- Ensure that no open orders older than two weeks without valid reasons.
- Weekly delivery schedules are communicated and followed up.
- Ensure that all subsidies are correctly approved, documented, and allocated.
- Ensure that customer accounts remain clean and available for trading.
- Create a high-energy, sales-driven culture.
- Encourage proactive selling by the Customer Relations Consultants.
- Promote face-to-face and telephone engagement rather than relying solely on email.
- Maintain a strong personal touch with customers, suppliers, and staff.
- All discounts, subsidies, and funding must be entered before orders are sent.
- Signed supporting documents must be uploaded to Portal.
- Claims must follow the approved authorization process.
- Documentation and accountability are critical to reducing operational risk.
Desired Experience & Qualification
- Are you currently (or very recently) a Customer Relations Divisional Manager WITHIN the FMCG / Wholesale Foods industry?
- Are you currently (or very recently) managing a team of Customer Consultants and Sales Representatives?
- Are you responsible for ensuring operational efficiency, sales growth, staff development and stakeholder satisfaction?
- Do you have strong sales skills and exceed sales targets?
- Do you have advanced Excel skills?
- Do you have experience working with SAP?
Package & Remuneration
+- R30,000 to R45,000 Cost to Company per month (depending on experience, etc.)
Interested?
Please send your CV to krecruit@iafrica.com
Thank you,
Kourie Recruitment