Customer & PEP Media Analytics Lead

We are looking for a Customer & PEP Media Analytics Lead to lead delivery, quality and enablement across PEP’s Customer and PEP Media analytics portfolio. This role supports Retail Media, customer insights, campaign measurement, loyalty reporting, merchandise customer analytics and customer experience analytics. The focus is to ensure that analysts deliver trusted, standardised and commercially relevant insights that support better business decision-making. This is a senior player-coach role, responsible for improving delivery quality, managing priorities, supporting data engineering delivery, coaching analysts, and building confidence in customer and media analytics. Why Join Us? Help shape a new and growing Retail Media and customer analytics capability. Lead a team of analysts working across customer, campaign, loyalty, merchandise and Retail Media analytics. Build the standards, data assets and reporting processes that will support future growth. Be part of a modern, cloud-based analytics environment using tools such as BigQuery and Looker Studio. KEY RESPONSIBILITIES Lead analytics delivery across Retail Media, customer insights, campaign measurement, loyalty, merchandise customer analytics and customer experience. Manage priorities, delivery rhythms, workplans and escalations across analysts and allocated data engineering support. Review key outputs to ensure analysis, dashboards, supplier reporting and executive packs are accurate, reconciled and decision-ready. Build consistent standards for customer insight, segmentation, campaign measurement, Retail Media reporting and dashboard logic. Coach and develop analysts to improve technical quality, commercial judgement and stakeholder confidence. Support Retail Media monetisation through reliable analytics, measurement support, supplier reporting and insight enablement. Partner with Customer, Retail Media, Campaigns, Marketing, CFH, Operations and senior stakeholders to ensure insights are clear, useful and business relevant.