Customer Operations Liaison- P&G Jozi Park

DHL · Boksburg, Gauteng

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Job Purpose

To ensure seamless warehouse operations through proactive daily capacity planning, client engagement, and operational execution. The role focuses on balancing operational efficiency with customer satisfaction by coordinating resources, monitoring KPIs, and driving continuous improvement in a dynamic logistics environment.

Differentiator

Individual contributor with the ability to work independently under limited supervision for routine situations to achieve objectives and deliver results with a short-term, operational focus and limited impact on others
Requires broad knowledge of operational procedures and tools
May be responsible for leading daily operations

Key Tasks Operational Planning & Execution:

Develop and manage daily capacity plans for warehouse operations inbound/outbound volumes, labor allocation, equipment availability.
Coordinate order schedules to meet client timelines and mitigate operational constraints.
Monitor and update picking plans and execution trackers for accuracy and timeliness.
Implement contingency plans for urgent or high-priority orders during peak periods.
Assign routine tasks for smooth execution of critical customer orders and inter-depot replenishments.
Perform broad range of tasks to ensure fast, reliable, efficient, and cost-effective warehousing of goods.

Act as the primary liaison between operations and client teams to ensure transparency and trust.
Provide timely updates on order status, exceptions, and corrective actions.
Follow up with customer planning teams, observe and report on exceptions/events
Drive customer satisfaction through proactive communication and service reliability.

Track and report on warehouse KPIs e.g., OTIF, productivity, cost per unit, accuracy.
Gather data and conduct loss analysis to support decision-making and improvements.
Prepare and share daily/weekly operational dashboards for internal and client stakeholders.
Resolve recurring issues and support enhancements to logistics operations work methods focusing on efficiency and cost control.

Identify and implement process enhancements to optimize warehouse throughput and reduce operational costs.
Facilitate problem-solving sessions and training for team members to build capability and resilience.
Support initiatives aligned with Lean principles and supply chain optimization.
Follow and achieve compliance with laid-down processes and guidelines for safe and efficient operations.

Provide timely and effective administrative support to warehousing and distribution teams
Support team members with data entry, investigations, record-keeping, and maintaining daily execution plan trackers

May influence others within the job area through explanation of facts, policies and practices
Support and interact with senior colleagues of own and other teams as well as customer seniors and teams
Develop a network of contacts to build up relationships and strengthen the organizational, product market knowledge
Address task-related issues appropriately to maintain work relationships

Individual contributor reporting to DC Manager with dotted line to General Manager and responsibility for leading others
Provide assistance and training to lower level employees
Delegating and reviewing the work of lower level employees

Technical: Warehousing, Capacity Planning, Demand Forecasting, Inventory Control, Transportation Coordination.
Analytical: Data analysis, KPI tracking, root cause analysis.
Soft Skills: Stakeholder management, communication, adaptability, problem-solving.
Tools: Excel, WMS/TMS systems.

Matric Grade 12 Essential
Vocational/Specialized/Technical
More than 5 years of experience in logistics operations Development & Execution of operational plans