Customer Growth Delivery & Enablement Manager
KAL Group · Paarl, Western Cape
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- As Customer Growth Delivery & Enablement Manager, you will own two connected things: the rollout of Agrimark's CRM, loyalty platofmr and digital platforms across our full branch network, and the broader sales tools and enablement that put our BRMs and branch teams in a position to actually use them.
- This is a delivery, adoption and capability-building role, not a build role. You will be the day-to-day link between our implementation agency partners and the branch network — responsible for go-live readiness, field enablement, sales toolkits, and driving adoption once systems are live.
Main Responsibilities
- Own end-to-end rollout of CRM, loyalty and digital platforms across all Agrimark branches and formats.
- Act as day-to-day delivery counterpart to appointed implementation agencies, tracking milestones, issues and go-live readiness.
- Own the broader sales tools and enablement function for BRMs and branch teams — sales process, toolkits and floor-level capability building, beyond platform training alone.
- Design and run the field enablement and training programme for BRMs, marketers and branch teams to drive platform and sales-tool adoption.
- Monitor adoption and usage metrics — identify-at-till capture, loyalty enrolment, CRM utilisation and sales tool uptake — and drive corrective action where adoption lags.
- Coordinate store-level change management, communications and support through each rollout phase.
- Escalate delivery risks, dependencies and resourcing gaps to the Head of Customer Growth & Innovation.
- Build and maintain a rollout and enablement playbook covering platforms and sales tools for future branch and format rollouts.
Minimum Requirements
- Relevant degree Business, Commerce, Information Systems or related.
- 5+ years in programme or project delivery, digital rollout, sales enablement or multi-site retail operations.
- Proven experience driving adoption of a system, process or capability programme across a distributed field network.
- Strong stakeholder management — comfortable working across agencies, IT, marketing and branch operations.
- Track record of structured change management and training delivery.
- Advantageous: experience in agri-retail, CRM/loyalty rollouts, sales enablement programmes, or franchise/multi-branch environments.