Customer Experience Graduate Programme

Introduction

Tracker Connect is offering an exciting opportunity for unemployed South African graduates who are eager to gain meaningful workplace experience and build a career. Successful candidates will be placed within our Customer Experience Centre, where they will receive structured workplace exposure, coaching, and practical experience in a dynamic customer-centric environment. Duties & Responsibilities

Key Outputs

The Graduate Development Programme is a 12-month structured workplace experience programme aimed at graduates seeking practical exposure within a customer experience environment. After having completed the qualification, the young people will be equipped with the following competencies:

• Providing effective first-contact and one-stop customer resolution.
• Capturing and updating customer information.
• Delivering excellent customer service.
• Handling customer queries and electronic communication.
• Developing knowledge of Tracker products, services and systems.
• Upselling and cross-selling relevant products and services.
• Understanding invoices, adjustments, advance payments, credit notes and payment allocations.
• Supporting data integrity initiatives.
• Contracting and scheduling.
• Developing problem-solving and customer relationship management skills.

Desired Experience & Qualification

• Be a South African citizen in possession of a valid South African ID.
• Ages between 18 and 35 with no Criminal Record
• Be currently unemployed
• Not studying fulltime and no previous formal work experience
• Be computer literate.

Qualification: Completed  National Diploma or Degree in any of the below fields:

Ø  Business Management / Business Administration Ø  Industrial Psychology Ø  Information Systems / Data Analytics Ø  Human Resource Management Ø  Sales and Marketing Ø  Customer Relationship Management Ø  Other relevant or equivalent Commerce qualifications Competencies Required: We are looking for candidates who demonstrate:

• A passion for customer service.
• A professional and positive attitude.
• Excellent communication and interpersonal skills.
• Customer focus.
• Attention to detail.
• Willingness and ability to learn.
• Adaptability and resilience.
• Problem-solving ability.
• Teamwork and collaboration.
• Ability to work in a multi-skilled and fast-paced environment.

Please note, preference will be given to applicants from designated groups in line with Tracker’s policies. If you are not contacted within 4 weeks, consider your application unsuccessful.

Package & Remuneration

No additional benefits are applicable for the duration of the programme.

A minimal stipend will be offered as remuneration to compensate for basic expenses during the course of the Graduate Programme which is for the duration of 12 months.