Customer Experience Advisor
MH Solutions · Midrand, Gauteng
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Start free — we apply for you →The purpose of the role
• The Customer Experience Advisor is responsible for creating an effortless Customer Experience that will build customer loyalty and increase revenue by providing multi-channel product and customer support in a customer service/call centre environment. • By using the organisation's website and other available tools, they must offer products and guide customers to self-serve and transact online. • Responsible for quote and order processing on SAP, handling customer queries and complaints, and the management of open order lines Requirements:
- Matric
- 3 years' + experience in providing multi-channel Customer Service/e-Commerce or Online support and Product Support
- Working knowledge of SAP will be essential
- Experience in dealing with different types of customers and enquiries as well as complaint handling
- Experience in assisting customers with online search and browse for product selection and online transacting.
- Experience or knowledge of the product commodities we distribute (ie. Process Control and Automation, Electrical and Test and Measurement, Electronics, Tools and Consumables
- Ability to interpret technical information/specifications correctly