Customer Experience Administrator
The Appointment Firm · Sandton, Gauteng · Market Related
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Love helping people and keeping things on track? We’re looking for a customer-focused professional who can manage queries, coordinate orders and ensure every customer receives fast, friendly and effective support.
Duties & Responsibilities
- Handle customer enquiries via phone and email, providing professional and timely support.
- Coordinate and track customer orders from processing through to delivery.
- Resolve customer issues relating to orders, deliveries, returns and warranties.
- Liaise with internal teams and external partners to ensure swift issue resolution.
- Maintain accurate customer records and update relevant systems.
- Follow up on outstanding matters to ensure customers receive timely resolutions.
- Identify recurring issues and support improvements to the customer experience.
Desired Experience & Qualification
- 2–3 years’ experience in customer service or customer support.
- Strong proficiency in Microsoft Excel, including data capturing, tracking and basic reporting.
- Experience in order processing, retail or customer fulfilment is advantageous.
- Exposure to working with retailers or finance partners is beneficial.
- Relevant qualification in Business Administration or a related field is advantageous.
Package & Remuneration
Market Related