Customer Executive | Midrand | Permanent
Job Placements · Midrand
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Start free — we apply for you →Customer Executive | South Africa | Executive
Lead the commercial performance of a strategic customer portfolio and shape partnerships that deliver sustainable growth. This is an executive-level opportunity for a commercially astute customer leader who can connect strategy, profitability, operational performance and customer value.
The Customer Executive will take accountability for customer strategy, growth, retention and profitability across a portfolio of strategic customers and principals. Leading Strategic Key Account Managers and broader customer teams, you will ensure customer strategies translate into revenue growth, stronger margins, outstanding service and long-term commercial partnerships.
This is a broad commercial leadership mandate spanning portfolio strategy, executive relationship management, pricing and profitability, business development, customer analytics, operational governance and innovation. You will also work closely with operational leadership to strengthen supply chain performance and ensure customer commitments are consistently delivered.
Our client is an established Southern African logistics and supply chain business operating an integrated, temperature-controlled distribution network. The organisation supports major customers through logistics, sales, merchandising and supply chain capabilities and operates in a commercially demanding environment where customer service, operational performance and sustainable growth are closely connected.
What You'll Do
Provide strategic leadership across a portfolio of key customers and principals.
Develop customer portfolio strategies, segmentation and prioritisation.
Drive revenue growth, retention, portfolio profitability and margin expansion.
Build and maintain C-suite relationships with customers, principals and industry stakeholders.
Lead executive business reviews, joint strategic planning and multi-year growth roadmaps.
Oversee pricing strategy, commercial governance, contract profitability and cost recovery.
Identify and address revenue leakage while improving customer value.
Drive account expansion, cross-selling, solution-led selling and new market opportunities.
Build and manage a long-term commercial opportunity pipeline.
Use customer, financial and operational analytics to identify growth and performance opportunities.
Oversee customer profitability reviews and cost-to-serve analysis.
Provide strategic oversight of customer service and supply chain performance, including OTIF and DIFOT.
Partner with operations leadership on optimisation, continuous improvement and risk mitigation.
Champion customer innovation, digital transformation, analytics-driven solutions and supply chain redesign opportu
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